Question 1

How do I change or cancel a booking?

Accepted Answer

Open the booking from your account and choose Reschedule or Cancel. Each professional sets their own cancellation window — usually 24 hours — and cancelling inside that window may incur a fee.

Question 2

When am I charged for an appointment?

Accepted Answer

Payment is taken securely through Stripe at checkout. Your card details never touch StyleBook Ontario's servers.

Question 3

How do refunds work?

Accepted Answer

Approved refunds are returned to your original payment method through Stripe, typically within 5–10 business days depending on your bank.

Question 4

How do I become a professional on StyleBook Ontario?

Accepted Answer

Create a professional account, add your services, prices and portfolio, then complete Stripe Connect onboarding so you can receive payouts. Verification usually takes 1–2 business days.

Question 5

When do professionals get paid?

Accepted Answer

Payouts are released through Stripe Connect after a completed appointment and usually land in your bank account within a few business days.

Question 6

How do I report a problem with a professional or client?

Accepted Answer

Email us with your booking reference. We review the booking record and platform messages, and we act on safety and conduct reports first.

Question 7

How do I delete my account?

Accepted Answer

Visit the Delete Account page to submit a permanent deletion request. We confirm by email and complete it within 30 days.

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Frequently asked questions